Terms and Conditions and Private Policy

Terms and Conditions & Privacy Policy

Minibus Hire Edinburgh
Last Updated: 25 October 2026

PART 1: TERMS AND CONDITIONS

These are the terms and conditions on which we will provide the chauffeur driven minibus service. By making a booking or using the chauffeur driven minibus service you are deemed to have accepted and be bound by these terms and conditions.

Minibus Hire Edinburgh’s Terms and Conditions apply to all bookings and payments made with Minibus Hire Edinburgh for its minibus hire service with and without a driver.

1. Definitions

In these terms and conditions:

• ‘Minibus Hire Edinburgh’, ‘We’ or ‘Our’ means Minibus Hire Edinburgh
• ‘Lead Booker’ or ‘Customer’ means the person or entity making a booking and accepting financial responsibility for payment of all charges due to Minibus Hire Edinburgh
• ‘Passengers’ means all passengers travelling in the Vehicle
• ‘Driver’ means where applicable the Minibus Hire Edinburgh employee or contractor providing driving services

2. Bookings and Payments

Bookings are confirmed only:

• a) once we have received payment of a deposit to secure the booking. This deposit will be [e.g., 25%] of the total hire cost and will be non-refundable in the event of cancellation by the customer and
• b) we have issued confirmation in writing (email will suffice)

Balance payments
Balance payments are due [e.g., 14 days] before the date of hire. If you fail to do this we may cancel your booking, in which case your deposit payment will not be refunded.

Payments are currently accepted by [e.g., Bank Transfer, Credit/Debit Cards, Stripe, PayPal] but this list is subject to change. Please contact us to check before payment.

3. Cancellation and Refund Policy

If you cancel your booking and we receive written confirmation of your cancellation:

• a) More than 30 days before the date of hire we will refund all monies paid other than [£e.g., 50] administration charge (deposit will not be refunded)
• b) Between 15 and 29 days before the date of hire we will refund 50% of the total booking
• c) Less than 14 days before the date of hire we will not refund any monies

By booking or paying a deposit with us you accept on behalf of yourself and all Passengers that you have read and agree to abide by our Terms of Use.

In the unlikely event that we need to cancel a booking due to a breakdown or unavailability of a minibus you will be offered an alternative booking on a similar service free of charge or refunded in full.

4. Vehicle Usage and Restrictions

• Overloading – at no point should there be more Passengers travelling in the Vehicle than the legal maximum for that Vehicle
• Smoking – smoking or vaping is strictly prohibited in the minibus at all times. Failure to observe this condition may result in the Lead Booker being liable to pay for specialist cleaning of the Vehicle (currently [£e.g., 150])
• Pets – not allowed except with Our prior written consent (assistance dogs/guide dogs excepted)
• Illegal substances – Passengers must not possess or use any illegal substance whilst travelling in the minibus. Breaches of this condition will be reported to Police Scotland and may result in termination of the journey (no refund will be due)
• Food – Passengers must not eat in the minibus (sealed non-alcoholic drinks are acceptable)
• Alcohol – although Passengers are allowed to bring alcohol on board a journey the Lead Booker/Passengers should behave in a responsible manner at all times. If at any point the Driver feels that the Lead Booker/Passengers’ behaviour is rowdy or could affect the safety of the Driver/Vehicle they have the right to end the journey at that point (no refund will be due)
• Routing – where applicable the Driver will follow the routing as agreed although same day changes may not be accepted and can be subject to an additional charge based on time and distance

5. Customer Responsibilities

• It is the Lead Booker’s responsibility to ensure that all Passengers are ready to travel at the agreed pick-up/drop-off points.
• A grace period of [e.g., 15 minutes] will be allowed free of charge for lateness at pick-up points. Thereafter a charge of [£e.g., 30] per half hour will apply.
• The Lead Booker will be responsible for the actions and behaviour of all Passengers.
• If at any point during the hire/journey the Driver feels that the behaviour of any Lead Booker/Passengers is abusive, offensive, dangerous or illegal they have the right to terminate the booking/journey and require the Lead Booker/Passengers to leave the Vehicle. In this instance no refund will be due.
• Vehicles should be returned in a clean and tidy fashion. If a Vehicle is returned excessively dirty/stained/damaged we reserve the right to invoice for cleaning/damage (currently [£e.g., 100 to £250]).

6. Delays and Route Changes (Traffic & Diversions)

We cannot be held responsible for any delay in journey times due to circumstances outside of our control (traffic, accidents, weather, roadworks etc). Every effort will be made to adhere to timings/routings however we reserve the right to invoice for additional time where circumstances beyond our control have significantly added to journey times.

7. Liability and Insurance

• a) Our minibuses are fully comprehensively insured to be used as passenger carrying Vehicles and have public liability insurance.
• b) All items should be collected by Passengers at the end of each journey as unfortunately we cannot accept responsibility for lost property left in our minibuses.
• c) All Passengers must wear a seatbelt at all times (where fitted and where required by law). We accept no responsibility for any injury where a seatbelt has not been worn.

8. Force Majeure

We will not be held liable if we cannot carry out our obligations under these Terms of Use if this is a result of events/circumstances outside of our reasonable control including but not limited to: Acts of God or nature (including fire, flood, earthquake, storm or extreme weather conditions), terrorism, any actions of any governmental authority, war, invasion, act of foreign enemies, hostilities (whether or not war is declared), rebellion, revolution, insurrection, civil war, riot, or strike or other industrial action (whether general or localised) affecting any person engaged in the carriage of goods or raw materials for use in connection with the provision of our services or affecting any of their dependants.

9. Governing Law and Jurisdiction

These Terms of Use are governed by, and shall be construed in accordance with, the laws of Scotland and any disputes arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Scotland.